Pro Finish USA

Frequently Asked Questions
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General Question

Frequently Asked Questions

Auto detailing is a more comprehensive and thorough process than car washing. While car washing typically involves a quick wash and rinse to remove dirt and debris from the exterior of the car, auto detailing involves a detailed cleaning and restoration of the entire vehicle, including the exterior, interior, engine, and wheels. Detailing includes a variety of services such as hand washing, waxing, polishing, vacuuming, steam cleaning, and leather conditioning, among others. The goal of auto detailing is to restore and protect the original condition of the car, improve its appearance, and increase its value. Car washing, on the other hand, is a basic cleaning service that is focused primarily on removing dirt and grime from the exterior of the car.

No, auto detailing is not only for luxury or high-end cars. While these types of cars may benefit greatly from detailing, any car can benefit from professional detailing services. Regular detailing helps to maintain the appearance and condition of your car, regardless of its make or model. Detailing can help to remove scratches, swirls, and other imperfections from the paint, protect the finish from environmental damage, and extend the lifespan of your car. Regardless of the type of car you own, professional detailing services can help to keep it looking and performing at its best.

The frequency of detailing your car depends on several factors, including your driving habits, the climate in which you live, and how often you use your car. In general, we recommend getting your car detailed at least once or twice a year to maintain its appearance and condition. However, if you frequently drive on dirt roads, live in a dusty or humid environment, or use your car for commercial purposes, you may need more frequent detailing. We also recommend joining our maintenance program, which offers weekly, bi-weekly, and monthly options to keep your car looking its best year-round. Our maintenance program is designed to provide ongoing care for your car, so it stays in optimal condition and retains its value. We can work with you to develop a personalized detailing schedule that meets your needs and fits within your budget.

The duration of an auto detailing service depends on the type of service, the size and condition of your car, and the number of detailers working on your car. Generally, a full detailing service can take anywhere from 3-6 hours or more. However, we also offer express detailing services that can be completed in as little as 1-2 hours. We understand that your time is valuable, and we can work with you to schedule services that fit your schedule and minimize any inconvenience. Our team will provide an estimated time for completion based on your specific needs and will keep you informed throughout the process.

To prepare your car for an auto detailing service, we recommend removing any personal items, fire arms and valuables from the car’s interior, including the trunk. This will ensure that our technicians can access all areas of the car’s interior and work efficiently. To make the preparation process easier for our customers, we send an email with the proper steps to take before our technicians arrive. The email will include a checklist of items to remove from the car, as well as any other instructions specific to your detailing service. We strive to make the detailing process as convenient and stress-free as possible for our customers, and we are happy to answer any questions you may have about the preparation process.

Yes, all of our detailing technicians are trained and certified professionals who have undergone extensive training and education in the art and science of auto detailing. Our team has years of experience in the industry, and we are committed to providing the highest level of service and quality to our customers.

In addition, our company is licensed and insured. We carry liability insurance to protect our customers and their property in case of any unforeseen accidents or damages that may occur during the detailing process. Our licensing and insurance provide our customers with peace of mind, knowing that they are working with a reputable and trustworthy company.

We take pride in our work and the services that we provide, and we stand behind our work with a satisfaction guarantee. If for any reason you are not completely satisfied with our services, we will work with you to make it right. Our goal is to exceed your expectations and provide you with the best possible detailing experience.

Below you’ll find answers to some of the most frequently asked questions. We are constantly adding more questions to this page for your convenience.  

PRO FINISH USA Q & A

Additional Frequently Asked Questions

At our detailing company, we pride ourselves on providing a unique and personalized detailing experience for each of our customers. We understand that every car is different and has unique needs, so we customize our detailing services to meet those specific needs. We use the latest and most advanced detailing techniques, tools, and products to ensure that we provide the highest level of service and quality to our customers. Our detailing technicians are trained and certified professionals who have years of experience in the industry and are dedicated to exceeding our customers’ expectations.

In addition to our exceptional detailing services, we also have the best customer service in the industry. Our team is friendly, knowledgeable, and always willing to go the extra mile to ensure that our customers are completely satisfied with their detailing experience. We take pride in our work and are committed to providing our customers with the best possible service and quality.

Yes, we offer guarantees and warranties for our detailing services. We stand behind our work and are committed to providing our customers with the best possible service and quality. If for any reason you are not completely satisfied with our services, we will work with you to make it right. We offer a satisfaction guarantee for all of our detailing services, and we also offer warranties for certain services, such as paint protection and ceramic coatings. Our goal is to ensure that our customers are completely satisfied with their detailing experience and are confident in the services we provide.

Yes, we can provide references and customer reviews for our detailing services. We have many satisfied customers who have provided positive feedback about our services, and we are happy to share their experiences with you. You can also find reviews and testimonials on our website and social media pages. We believe that customer satisfaction is the key to our success, and we are committed to providing our customers with the best possible service and quality.

Yes, you can book an appointment for our detailing services online through our website. We understand that many of our customers prefer the convenience of booking online, and we have made it easy to do so. Simply visit our website and select the service you are interested in, choose a date and time that works best for you, and provide your contact and vehicle information. You will receive a confirmation of your appointment via email or phone.

We recommend scheduling your detailing appointment as far in advance as possible to ensure that you can secure a time and date that works best for you. We understand that some customers may need to book their appointments on short notice, and we will do our best to accommodate your needs. However, to guarantee availability, we suggest scheduling your appointment at least 1-2 weeks in advance. This allows us to properly plan and allocate the necessary time and resources to provide you with the best possible detailing experience.

That being said, we do offer same-day and next-day booking options based on availability. We understand that emergencies or unexpected situations can arise, and we will do our best to accommodate your needs as best we can. Please contact us as soon as possible to inquire about same-day or next-day appointments, and we will let you know if we have any availability.

Yes, we offer mobile detailing services that can come to your home or office to detail your car. Our team is equipped with all the necessary tools and products to perform a professional detail on-site, including water and electricity if necessary. Mobile detailing is a convenient option for those who do not have the time to bring their car to a detailing shop or prefer to have their car detailed at their own location. We can customize our services to meet your needs and ensure that your car looks and feels its best.

Yes, we offer a professional car detailing service that includes the removal of cigarette smoke and pet odor from your car’s interior. Our team uses specialized techniques and high-quality products to thoroughly clean and deodorize your car, leaving it smelling fresh and clean. We understand that cigarette smoke and pet odor can be stubborn and difficult to remove, but we have the expertise and experience to effectively eliminate these odors and leave your car looking and smelling like new.

Yes, we offer mobile detailing services for commercial fleets. Our team can come to your location to provide detailing services for multiple vehicles at once, including cars, trucks, vans, and other commercial vehicles. We understand that commercial vehicles can be a critical part of your business, and we can work with you to schedule services that minimize downtime and maximize productivity. We offer a range of detailing services tailored to the needs of commercial fleets, including exterior washing, waxing, and polishing, interior cleaning and sanitizing, and more.

Yes, we offer services to remove stickers and decals from your car’s exterior. Stickers and decals can be difficult to remove and can leave behind residue or damage the paint if not removed properly. Our team uses specialized tools and techniques to safely and effectively remove stickers and decals from your car’s surface without causing any damage. We can also provide additional services such as polishing and waxing to restore the appearance of the paint after the removal of the decals. Whether you want to remove an old decal or need to remove branding from a commercial vehicle, we can help to restore the look of your car’s exterior. ** A exterior package is mandatory for this service.

Yes, it is possible to protect your car’s leather seats from cracking or fading. Our team uses specialized leather care products that clean, condition, and protect your car’s leather seats from damage caused by UV rays, heat, and moisture. We recommend regular leather conditioning as part of your car’s detailing and maintenance program to keep your leather seats looking and feeling soft, supple, and new.

Yes, we can remove stains from your car’s carpet and seats. Stains can be caused by a variety of factors, including food, drinks, pets, and more. Our team uses specialized cleaning products and techniques to safely and effectively remove stains from your car’s interior without causing any damage. We can also provide additional services such as steam cleaning and odor removal to restore the look and smell of your car’s interior. Whether you have a small stain or a large, stubborn one, we can help to restore your car’s interior to its original condition.

 Yes, we offer headlight restoration services that can clean and restore your car’s headlights to like-new condition. Over time, headlights can become cloudy, yellowed, or scratched, which can impair their performance and reduce visibility while driving at night. Our team uses specialized tools and techniques to remove scratches and oxidation, polish the surface of the headlights, and apply a protective coating to prevent future damage. Headlight restoration not only improves the appearance of your car but also improves the safety and performance of your headlights.

Once we have all your paperwork and our Truck Dispatcher understands your freight needs, then he/she will begin searching for loads. They will present you with the best loads options and discuss lane, rate, weight, type of freight being carried, single or multiple pick/drop, and other pertinent load information. If you decline the load we will search for another one until you are satisfied. However, this back-and-forth process with a Carrier and Broker/Shipper can be very demanding and freight can be sold to another Carrier during this time-sensitive negotiating process. Our Truck Dispatchers always use professional judgment and are trained to find the best paying freight. We heavily emphasize to our clients to inform us beforehand as to what acceptable per mile rate they will be comfortable with to avoid freight being sold to another carrier during this process.

Clay bar treatment is a process that is used to remove contaminants from the surface of your car’s paint that cannot be removed through washing or waxing. These contaminants can include tree sap, tar, road grime, and other stubborn substances that can cause damage to your car’s finish over time. The process involves using a special clay bar that is lubricated with a detailing spray to gently remove these contaminants from the surface of the paint. Clay bar treatment is recommended for all cars, as it helps to keep your paint looking its best and prolongs its lifespan. However, it is especially important for cars that are exposed to harsh environmental conditions or that have not been regularly maintained.